Shipping & delivery
SHIPPING
We will use any known logistics provider based on customer’s location. Rates will vary across different carriers depending on size and weight of your total order.
Gift Card Shipping is to be used only on GIFT CARDS
*Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Additional shipping costs may apply. Please CALL us when you are wanting to buy a large or oversized item.*
One Business Day Processing on Most In-Stock Items
We know you want your order fast. That's why we strive to ship most orders stocked in our warehouse within one business day. Sometimes an item that is "in stock" is located at our second location. If this is the case, it can take 2-3 business days for that item to be transferred over for us. Please keep this in mind if your order is taking a little longer than usual to ship. If you are needing your order by a specific day (Holiday time excluded) please note this in the comment section when ordering and we will fast track the order processing. Because we care about our customers, we take extra steps with our larger orders. For larger orders We may also hold an extra couple of days
Order Processing and Shipping
We've worked to create a fast, efficient and fair system for order processing and shipping. We know you want your order quickly, at the lowest possible cost. When you choose your shipping method during checkout, we'll estimate the delivery date for you. We base the date range we give you on the estimated processing time (we call it the "Availability" time on the product page) and the shipping method you choose. These shipping times are just estimates, once an order leaves our warehouse, shipping speed is no longer under our control. Most orders will arrive within their estimated window; however, it may take an extra couple of travel days with the shipping company. This is especially true at the holidays.
International Shipping
Currently we are only able to ship within India.
DAMAGED & MISSING SHIPMENTS
Damaged Items
If an item arrives to you damaged and you wish a replacement please contact us. We will ship out another with a return label for the defective item. If we are unable to locate a replacement we will let you know what the options are.
Missing Items
Once an order has left our store we are no longer responsible for it. On very rare occasions your order will get lost in transportation. If this should happen we are unable to process replacement or refunds until you have filed a missing shipment claim with the shipping company. They will then send us the necessary paperwork to verify shipping details. Once that happens then we are able to proceed.
RETURNS
We offer returns for up to 7 days after delivery. If 7 days have gone by since your delivery, please contact us for assistance. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. These items include, but are not limited to:
• Gift Cards
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer unless we direct you to.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us @ gaurishcreation786@gmail.com
Sale items (if applicable)
Some sale items are able to be returned for a refund. If you have any questions or concerns about sale items, please contact us.
Exchanges (If applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email @ gaurishcreation786@gmail.com
Missing or Broken Pieces (if applicable)
We ship out items that are received directly from the manufacturer, which we understand to be complete. Occasionally an item will make it to our store with a missing or broken piece(s). If you receive one of these items please check with us about replacement of missing or broken pieces
Return Shipping
To return your product, you should mail your product to @ gaurishcreation786@gmail.com
Shipping costs are non-refundable. If you need to return an item, we will provide a return label and deduct the cost of return shipping from your refund. If you receive a product that is defective, please contact us for assistance.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.